Welcome to Jojo & Co.! These terms and conditions apply to the both Jojo & Co. website and all other sites, services, and tools where these terms and conditions appear or are linked (collectively, the “Site”). As used in these terms and conditions, “Jojo”, “us”, or “we” refers to Jojo & Co.
The Site is provided as a service to our customers. Please review the following terms and conditions of use, which govern your use of the Site (the “Agreement”). Your use of the Site constitutes your agreement to follow and be bound by the Agreement. We reserve the right to update or modify this Agreement at any time without prior notice. We encourage you to review the Agreement whenever you use the Site. If you do not agree to these terms, please do not use the Site.
REGISTRATION & PASSWORDS
You may be required to register with Jojo & Co. in order to access certain services or areas of the Site. Your username and password are for your personal use only. We may refuse to grant to you the username you request. If you register an account, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password.
TERMINATIONS
We reserve the right, without notice and in our sole discretion, to terminate your account or your use of the Site and to block or prevent future access to and use of the Site if you violate this Agreement, for any reason, or for no reason. Upon any such termination, your right to use the Site will immediately cease. You agree that we shall not be liable to you or any third party for any termination of your access to the Site. Upon termination, all provisions of this Agreement that are intended to survive termination, all representations and warranties, all limitations of liability, and all indemnities shall survive such termination.
TRANSACTIONS
If you wish to purchase any product or service made available through the Site (each purchase, a “Transaction”), you may be asked to supply certain information relevant to your Transaction including, without limitation, your bank account number, your phone number, and your shipping information. YOU REPRESENT AND WARRANT THAT YOU HAVE THE LEGAL RIGHT TO USE ANY BANK INFORMATION OR OTHER PAYMENT METHOD(S) UTILIZED IN CONNECTION WITH ANY TRANSACTION. By submitting such information, you grant to Jojo &Co. the right to provide such information to third parties for purposes of facilitating the completion of Transactions initiated by you or on your behalf. Verification of information may be required prior to the acknowledgment or completion of any Transaction.
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same phone number and/or shipping address. In the event we make a change to or cancel an order, we will attempt to notify you by contacting the email and/or phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to pay all charges that may be incurred by you or on your behalf through the Site, at the price(s) in effect when such charges are incurred including, without limitation, all shipping and handling charges. You remain responsible for any taxes that may be applicable to your Transactions.
PRODUCTS & SERVICES OFFERED
All descriptions, images, references, features, content, specifications, products, and prices of products and services described or depicted on the Site are subject to change at any time without notice. Certain weights, measures, and other descriptions are approximate and are provided for convenience purposes only. The inclusion of any products or services on the Site does not imply or warrant that these products or services will be available.
DELIVERY
All deliveries are completed using the third-party services such as Cambodia Express. J&T Express, or Vireak Buntham, and the courier service team will contact the recipient for location confirmation. If the delivery could not be completed within 5 business days the items will be returned to our store.
Deliveries in Phnom Penh will take an est. 8-36 hours to complete. Orders can be delivered by the Same-Day if the order was placed before 11:00AM, or by the Next-Day if the order was placed after 11:AM. Deliveries to the province will take 1-3 business days, Upon delivery of the order, recipient may be required to sign for delivery.
REFUNDS & RETURNS
Refunds will be completed through direct bank transfer only, the process will take an est. 1-2 Business days to complete. Delivery fee will NOT be refunded, with exceptions for returns due to damages incurred during deliveries. For any products faults/defects/damaged, a photo proof will need to be submitted in order for the refunds to be approved.
Please contact us for a return and/or exchange, and we will arrange to have courier pick up the item from your location. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
We are under NO obligation to process 100% compensation for lost package(s) made by third party logistic companies. We will pay refund a maximum 50% of total order value plus additional compensation from third-party courier service that was used.
NEED HELP?
Contact us through Facebook @jojocoart for questions related to refunds and returns.