Frequently Asked Questions

1. CAN I CHANGE MY ORDER?

Once the order has been placed, it cannot be changed online. If you want to change your order, please contact us through Facebook messenger, and if it has not yet been processed we will change or re-issue a new amended order.

2. HOW DO I PAY FOR MY ORDER?

We can accept direct bank transfer through ABA / ACLEDA, or Cash on Delivery.

3. CAN I RETURN AN ITEM TO A STORE?

Yes, with the exception of notified non-returnable goods. You must provide proof of purchase such as a receipt or your email order confirmation. Your goods will be taken and your exchange or refund will be processed on the card you used to place your order. online.

4. IF I RETURNED ALL THE ITEMS IN MY ORDER WILL I STILL BE CHARGED FOR THE DELIVERY?

If any of the items we deliver are damaged or incorrect, we will refund the delivery charge. If you change your mind about wanting to keep them, you may return them free of charge but we will not refund the original delivery charge.

5. DO YOU DELIVERY OUTSIDE OF PHNOM PENH?

Yes we do!

6. CAN I SET A SPECIFIC DATE FOR A DELIVERY?

You will need to contact us through our Facebook page with the order number, in order to arrange for delivery on a specific date.

NEED HELP?

Contact us through Facebook @jojocoart for questions related to our products and services.

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